Incidents are an inevitable part of the day to day operation within a Service.
So that nothing falls through the cracks we have automated the tracking and handling of all identified incidents, grouped into Risks, Issues, Opportunities or Actions and enabling their resolutions.
Detection
Creating new incidents.
Estimating probabilities of occurence.
Assigning responsabilities.
Follow up
Traking progress.
Setting rotten status.
Deadline notification.
Active talents.
Solution
Designing action plans
Escalating incidents
Transforming risks into opportunities